Trust & Safety
Content Moderation & Wellbeing Program
Policies and Procedures
Training and Education
Reporting Mechanism
Continuous Improvement
Crisis Intervention
Content Moderation
Building resilience in the wellbeing of content moderators within the framework of trust and safety involves equipping them with the tools, resources, and support systems necessary to effectively cope with the challenges of their role.
01
Identify the right candidate
Prescreening helps identify candidates who possess the mental resilience necessary to cope with work-related challenges without experiencing significant emotional distress.
02
Resiliency Training
Specialized training programs focus on resilience skills such as stress management, cognitive reframing, mindfulness, and emotional regulation.
03
Wellbeing Resources
Our Wellbeing Resources are designed to empower employees to take proactive steps towards improving their physical and mental health. By providing access to self-care activities and other essential resources.
Coral Health Strategies
04
Feedbacks & Support Networks
Support Networks are designed to connect moderators with each other, fostering camaraderie and providing valuable coping strategies. By providing constructive feedback to each other and acknowledging each other efforts, this create a positive and supportive work environment
05
Mentorship & Guidance
Mentor & Guidance helps company to recognize that content moderation is a demanding yet crucial role that requires a high level of dedication, skill, and resilience. Satisfied and well-supported moderators are more likely to be productive, exhibit higher job performance, and contribute positively to the company's success.
06
Crisis Plan and Protocols
In the fast-paced intense field of content moderation, encountering crisis situations is inevitable. These can range from dealing with graphic content and online harassment to managing large-scale misinformation or threats to community safety. Having a well-structured crisis plan and procedure is essential to ensure that moderators are prepared, supported, and able to handle such situations effectively.
Intervention
With Coral Health's end-to-end solutions, organizations can create a supportive and resilient environment for content moderators, mitigating the psychological risks associated with their roles and promoting their overall wellbeing, while upholding the confidentiality to protect our valued clients.
01
Onboarding Process
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Prescreening for role capability and ensuring awareness of potential risks.
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Resilience and Coping Mechanisms Check.
02
Monthly Wellbeing Activities
Individual and Group Interventions offer a unique and valuable therapeutic experience that addresses a wide range of psychological issues while promoting social connection, learning, and personal growth.
03
Bi-Annual Psychological Audit
Every six months, data points guide the development of a tailored program and activities that promote the implementation of strategies to maintain employees' psychological health.
Global Standard Strategies
04
Emergency Response
Through our crisis roadmap training for frontline leaders, organizations can better prepare their teams to respond effectively to crises, mitigate risks, protect assets, and safeguard the wellbeing of employees and stakeholders.
05
Leadership Training
Leadership training focused on employee wellbeing empowers leaders to create a positive work environment that supports the health, happiness, and success of their team members.
